To get in touch with a representative, you may chat with us on our website (Mon- Fri 9am- 5pm EST). During off-hours you can email us at velourscase@gmail.com, or direct message us on Instagram for a quick chat.

Velours Case offers all our clients a 30 day exchange policy for their purchase from the day it was received. The company does not offer return label or refund on delivery/ duty fee cost. Click here for more information.

Final Sale: Earrings and clearance Items are final sale.

The shipping fee within Canada is $21.99 CAD with tracking and insurance. World-wide shipping fee costs $35.00 CAD, plus tracking and insurance.

Due to the high volume of shipments during these times, shipping couriers are unable to guarantee exact delivery date.

Approximate time of arrival within Canada is 5-7 business day. Worldwide estimate is 7-12 buisness days.

We ship world-wide. Charges Vary for international packages. Duties and taxes are not covered by Velours Case.